WardTech Consultants Limited ("WardTech", "we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use and protect personal information when you visit our website or engage our services.
We are the data controller for the information we collect through this website. You can contact us at info@wardtech.co.uk or by post at North Works, Chester, CH3 7EX, United Kingdom.
Information we collect
When you contact us through our website, we collect:
- Your name and email address
- The name of your company
- Any details you choose to include in your enquiry
When you use our services, we may also collect information needed to deliver IT support — such as account details for systems we manage on your behalf, contact details for your team and technical information about devices we support.
Our website uses essential cookies to keep it secure and functional. We do not use marketing or third-party analytics cookies without your consent.
How we use your information
We use the information you provide to:
- Respond to your enquiry and provide the information you've requested
- Deliver services you've engaged us for, including support, monitoring and consultancy
- Maintain accurate records of our work and communications
- Meet our legal, contractual and regulatory obligations
Our lawful bases for processing personal data include legitimate interest (responding to enquiries from prospective clients), contract (delivering services to existing clients) and legal obligation (record keeping, tax and compliance).
Sharing your information
We do not sell your personal information. We may share data with:
- Trusted suppliers and software providers that help us deliver our services (for example Microsoft, our remote management platform and our backup provider). These partners are bound by contractual obligations to protect your data.
- Professional advisers, including accountants and legal advisers, where necessary.
- Authorities, where we are legally required to do so.
Some of these providers may process data outside the UK or EEA. Where they do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
How long we keep your information
We keep enquiry information for up to two years after our last contact with you, unless you become a client. For clients, we retain records for the duration of our engagement and for up to seven years afterwards for accounting, legal and regulatory purposes.
Your rights
Under UK GDPR you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, where applicable
- Object to or restrict processing
- Request a copy of your data in a portable format
- Withdraw consent where we are relying on consent as a lawful basis
To exercise any of these rights, email us at info@wardtech.co.uk. We will respond within one month.
If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by phone on 0303 123 1113.
Security
We take the security of your information seriously. We use encryption in transit, restrict access to authorised staff and follow recognised cyber security practices. As an IT support provider, security is at the heart of how we work.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date at the top.
Contact us
If you have questions about this policy or how we handle your data, please contact us:
- Email: info@wardtech.co.uk
- Phone: 01244 470064
- Post: North Works, Chester, CH3 7EX, United Kingdom